Shipping & Delivery
Delivery Policy
At jospah florist, we ensure that all flowers and gift items ordered are delivered to you in good condition within the specified time anywhere in Kenya.
We understand the importance of safe and fast delivery so we strive to deliver your gifts within the shortest time possible. If you place an order on the site, the flowers can be delivered within the same day in Nairobi and next day in other parts of the country like Mombasa. Some delivery cut off times may vary without notice during busy periods
Delivery Charges
Delivery to home or office has a service charge that is dependent on the area and distance from the Nairobi CBD. You will see delivery charges at the checkout page before placing an order. Delivery is categorized as Within Nairobi CBD, Nairobi and it Neighbourhoods Area, and other Towns in Kenya.Delivery charges depend on the area and the distance from Nairobi CBD.
N/B Free delivery is applicable within Nairobi metropolis only. This option is available if the value of your order is above KES.5,000
Same Day Delivery
If you place an order on our website, normally the flowers can be delivered on the same day in Nairobi and its environments. Guarantee for same day delivery is for orders before 3pm. If a location is far or remote, deliver will be made next day.
Please Note; Same day delivery does not apply on special dates like mother’s day or Valentine’s day and different conditions may apply.
Next Day or Scheduled Delivery
Next day means that order received today are delivered on the next available day. You can also schedule when you want your delivery to be made up to 60days in the future. Please note that all personalized items will be delivered on the next day as our team requires a working day for personalized items.
Changes in Delivery Location
A change of delivery address and or the person, where the flowers should be delivered can only be guarantee when it is made 1 hour after checking out and completing payment. If a change is sent with short term notice Jospah Florist reserves the right to cancel the order. The same applies for changes of card message. If you want to modify the message of your flower order, we need to have it in written 1 hour after the order is confirmed. Otherwise we cannot confirm the change of the text message. If you want to send flowers to a hotel, hospital or to a public building, we would like indicating specific time of delivery to avoid inconveniences. For a delivery to such a location the full address and a phone number is even more important. Please provide in these cases all information you have in the delivery comment field (such as room (ward) number). If the recipient does refuse the flowers, you have no right for a refund by Jospah Florist.
Delivery Rules
a) Delivery will be made as per the delivery either on the billing or shipping form. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) Jospah florist Kenya will be able to attempt delivery of your order only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and has to pay for redelivery where deemed possible.
We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbour.
If you have any questions/comments about our shipping & delivery Policy, please email us at info@jospahflorist.com