Returns & Exchanges
Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For same day delivery, cancellation must be made within 60 minutes after placing the order. No refund shall be made once the 48hr delivery window starts or 60 minutes lapse after ordering for same day delivery. Cancellation is not possible if the product is dispatched.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as cakes, flowers, Bites or chocolates cannot be returned. We also do not accept products that are intimate such as jewelry.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Personalized Gift Items
- Fresh produce eg Fruit baskets
- Health and personal care items.
N/B In order to complete your return, we require a receipt or proof of purchase.
Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to email@example.com
Mail shall contain following details: –
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
Cancellation shall be initiated after formal order cancellation request is received at firstname.lastname@example.org
Refunds (if applicable)
Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient. (This does not include the case for unfounded recipient)
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
In case of Cancellation, 8% charge will be applicable.
Any discounted or exempted amount cannot be claimed for refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
In all matters concerning returns and exchanges Jospah florist shall have the deciding hand.
If you have any questions/comments about our Returns & exchange Policy, please email us firstname.lastname@example.org.